Service

On-Day Arrival &
Setup Support

Reliable Airport Pickup

We meet new hires at the arrival terminal with a sign for a seamless linkup.

Utility Setup Assistance

DARUMA staff attend on-site utility setups that require in-person presence.

Living Rule Guidance

We cover critical living rules—such as trash separation and Japanese residential etiquette—to prevent common issues.

Government &
Bank Support

Government Procedures

Accompanied visits to municipal offices for address registration on Residence Cards, moving-in notifications, and obtaining Certificates of Residence based on your company's needs.

Bank Account Opening

Support for bank account applications required for payroll transfers, including at your company's designated financial institution.

Pre-Arrival Seal Creation

DARUMA arranges the creation of personal seals needed for opening bank accounts prior to arrival in Japan.

Japan Life
Support

Shopping & Local Store Assistance

Supermarkets, convenience stores, and drugstores, accompaniment for buying daily essentials needed to settle in.

Commute Guidance

Clear guidance on the best route to the workplace. Assistance with purchasing commuter passes as needed.

Everyday Life Advice

Attentive support for daily tasks, such as using self-checkouts, making payments, and buying trash bags

Please see our service brochure for current pricing details.

Service Guide Download

The Challenges of Doing It In-House vs. The Value of DARUMA

Airport Pickup

Government & Bank Procedures

Utility Setup

Shopping Assistance

Daily Life Orientation

Challenges Handling In-House

Meeting up at large airports is difficult and can tie up HR/admin staff for half a day or more — a heavy burden on top of their real work, with little flexibility to adapt.

For foreign nationals, filling in names, addresses, and residence card details is confusing and takes longer than expected. Errors or missed checks often mean a second visit.

No staff to spare for the details of getting settled — water, electricity, and gas contracts (which require someone on site). Newcomers often don't even know what they don't know.

Accompanying them to multiple stores ties up staff for hours and stalls their real work. Explaining products is demanding, and internal resources aren't enough.

Unclear what to explain, how to explain it, or how far the guidance should go.

Airport Pickup

Government & Bank Procedures

Utility Setup

Shopping Assistance

Daily Life Orientation

DARUMA's Value

Professional support staff handle the pickup reliably, including checking for mixed-up baggage, confirming residence card receipt, and buying tickets for onward travel — plus a full report.

Our experienced staff complete everything accurately and in the shortest time, tailored to the company's requirements — including obtaining residence certificates with My Number.

We handle electricity and water applications on their behalf and attend the gas connection appointment, so they can settle in with peace of mind.

We accompany them to a nearby supermarket and clearly explain things foreign nationals may not take for granted — self-checkout, for example.

We explain the rules that matter from a foreign resident's perspective (garbage sorting, how to use fixtures in the home, etc.), preventing trouble with the local community after move-in.